Bilingual AML elearning for a Diverse Workforce
The Client: A leading insurance company in Nepal.
Background: The client aimed to deliver Anti-Money Laundering (AML) training to employees across the country. However, they faced two key challenges:
- Language Barrier: Most employees used Nepali as their primary working language.
- Limited Digital Proficiency: 60% of the workforce lacked familiarity with digital platforms, resulting in low adoption rates for eLearning solutions.
Solution: Gumboot Learning developed a customized 7-lesson AML course tailored specifically for the insurance sector. Key features of the solution included:
- Bilingual Content:
- Course content was delivered in Nepali, ensuring accessibility and comprehension for all employees.
- Lessons focused on visual storytelling and character-based case studies, making the material engaging and relatable.
- Industry-Specific Focus:
- Case studies centered around real-life fraud incidents in the insurance sector, emphasizing underwriting and claims administration aspects of AML compliance.
- Support for Digital Adoption:
- Conducted three “How to Use Gumboot Learning” sessions to train employees with limited digital skills.
- Assessments and Certification:
- Integrated knowledge checks and assessments to reinforce learning.
- Employees received online certifications upon successful course completion.
Impact
- Improved Accessibility: The bilingual course design significantly increased participation and comprehension across the workforce.
- Enhanced Engagement: Visual storytelling and real-life examples helped simplify complex AML concepts.
- Uplifted Digital Proficiency: Training sessions empowered employees to navigate the eLearning platform with confidence.
This initiative ensured that the client achieved organization-wide compliance with AML requirements, fostering a culture of awareness and vigilance in combating money laundering.
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